Help for existing car insurance customers

Your Insurance Account is the quick and convenient way to manage your car insurance policy online. Register now for access to your policy wherever and whenever suits you best.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Your Insurance Account

If you’re looking to check and change your policy details or view any of your documents you can do this online with Your Insurance Account.

Download your policy booklet and summary

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If you have purposely disabled Javascript, please use your browser search function to find your documents.

Document codes
680078, 680178, 180078, 180178
Document codes
680076, 680176, 180076, 180176
Document codes
680072, 680172, 180072, 180172
Document codes
680074, 680174, 180074, 180174
Document codes
680070, 680170, 180170, 180070
Document codes
680077, 680177, 180077, 180177
Document codes
680075, 680175, 180075, 180175
Document codes
680071, 680171, 180071, 180171
Document codes
680073, 680173, 180073, 180173
Document codes
680069, 680169, 180069, 180169
Document codes
1800127, 1801127
Document codes
1800128, 1801128
Document codes
1800129, 1801129
Document codes
1800130, 1801130
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1800131, 1801131
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1800132, 1801132
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1800133, 1801133
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1800134, 1801134
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1800135, 1801135
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1800136, 1801136
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1800137, 1801137
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1800138, 1801138
Document codes
180169, 180170, 180171, 180172, 180173, 180174, 180175, 180176, 180177, 180178, 1801126, 1801127, 1801128, 1801129, 1801130, 1801131, 1801132, 1801133, 1801134, 1801135, 1801136, 1801137, 1801138
Document codes
0400142, 0400143, 0400144, 0400145, 0400146, 0400147, 0400148, 0400149, 0400150, 0400151, 0400152, 0400153, 0401142, 0401143, 0401144, 0401145, 0401146, 0401147, 0401148, 0401149, 0401150, 0401151, 0401152, 0401153
Document codes
0400142, 0401142
Document codes
0400143, 0401143
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0400144, 0401144
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0400145, 0401145
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0400146, 0401146
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0400147, 0401147
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0400148, 0401148
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0400149, 0401149
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0400150, 0401150
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0400151, 0401151
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0400152, 0401152
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0400153, 0401153
Document codes
0401142, 0401143, 0401144, 0401145, 0401146, 0401147, 0401148, 0401149, 0401150, 0401151, 0401152, 0401153
Document codes
180170, 180171, 180173, 180175, 180177, 1801127, 1801129, 1801131, 1801133, 1801135, 1801137
Document codes
1100168, 1100169, 1100170, 1100171, 1100172, 1100173, 1100174, 1100175, 1100176, 1100177, 1101168, 1101169, 1101170, 1101171, 1101172, 1101173, 1101174, 1101175, 1101176, 1101177
Document codes
1100168
Document codes
1101169, 1101168, 1101170, 1101171, 1101172, 1101173, 1101174, 1101175, 1101176, 1101177, 3301189, 3301190, 3301191, 3301192, 3301193, 3301194, 3301195, 3301196, 3301197, 3301198
Document codes
1100169
Document codes
1100170
Document codes
1100171
Document codes
1100172
Document codes
1100173, 1101173
Document codes
1100174, 1101174
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1100175, 1101175
Document codes
1100176, 1101176
Document codes
1100177, 1101177
Document codes
1101168
Document codes
1101169
Document codes
1101170
Document codes
1101171
Document codes
1101172
Document codes
3300189, 3300190, 3300191, 3300192, 3300193, 3300194, 3300195, 3300196, 3300197, 3300198, 3301189, 3301190, 3301191, 3301192, 3301193, 3301194, 3301195, 3301196, 3301197, 3301198
Document codes
3301189, 3300189
Document codes
3300190, 3301190
Document codes
3300191, 3301191
Document codes
3300192, 3301192
Document codes
3300193, 3301193
Document codes
3300194, 3301194
Document codes
3300195, 3301195
Document codes
3300196, 3301196
Document codes
3300197, 3301197
Document codes
3300198, 3301198

Managing your policy

Updating your policy

It’s important to let us know if there are any changes to your circumstances or details to help ensure you're covered in the event of a claim. This also applies to other named drivers on your policy.

You can make changes to your car insurance policy and update your personal details in 'Your Insurance Account'. Simply click the Log in button and make the changes whenever you want.

Changes completed in 'Your Insurance Account' will not incur an administration charge. For details on the changes you can do online, visit our FAQs.

If you require to make any changes to your policy which are not possible online or you wish to complete any change over the phone, you will need to call us and charges will apply.

If you haven't registered for 'Your Insurance Account' it's quick to do, just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

Renewing your policy

We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

If your policy renews automatically

If your policy renews automatically you don't need to do anything. We will automatically renew your policy and any optional extras you have previously selected. If you do not want to renew your policy or any of your details have changed we need you to contact us before your renewal date.

If we do not hear from you we will automatically renew your policy and take payment from the card / account details most recently provided. If you are not the card or account holder you must ensure that the card / account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

If your policy does not renew automatically

If your policy does not renew automatically you can accept your renewal by simply logging in to 'Your Insurance Account' before your renewal date. If any of your details have changed we need you to contact us before your renewal date.

If you haven't registered for 'Your Insurance Account' it's quick to do, just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation, which will include proof of your no claims discount.

Cancelling your policy

If you need to cancel your policy, please call us on 0345 246 2895*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Adding optional extras

Breakdown Cover, Upgraded Courtesy Car Cover, Driver Injury Cover and Key Cover are available at an additional premium to add to your cover at any time - all with a guaranteed discount for Tesco Clubcard members. Full details can be found in your policy documents - copies of these can be found at the bottom of this page.

If you wish to add any of these products to your policy please call us on 0345 246 2895*.

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy booklet for car insurance

You'll find complete details of the cover, monetary limits, exclusions, excesses and terms in our policy documents.

Please make sure that you read the version applicable to the start date or the renewal date of your policy. You should refer to your policy schedule which will list the sections of the policy terms applicable to the cover you selected.

Key product information

Tesco Bank Car Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.

Tesco Bank Breakdown Cover is underwritten by RAC Motoring Services. Onward Travel and European Cover is underwritten by RAC Insurance Limited.

Tesco Bank Key Cover is underwritten by Ageas Insurance Limited. Claims are handled by Keycare Limited (trading as Keycare).

Tesco Bank Upgraded Courtesy Car Cover is underwritten by Tesco Underwriting Limited.

Tesco Bank Driver Injury Cover is underwritten by Tesco Underwriting Limited.