Help for existing home insurance customers

Your Insurance Account is the quick and convenient way to manage your home insurance policy online. Register now for access to your policy wherever and whenever suits you best.

Make a claim

If you need to talk to us about a new or existing claim then please give us a call.  You can visit our claims page beforehand to make sure you have everything you need before picking up the phone.

Your Insurance Account

If you’re looking to check and change your policy details or view any of your documents you can do this online with Your Insurance Account.

Download your policy booklet and summary

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Document codes
880097
Document codes
870096
Document codes
860095
Document codes
1700107, 1700110, 1700117
Document codes
1900108, 1900111, 1900115
Document codes
2000109, 2000112, 2000116
Document codes
2100113, 2100114, 2100118, 2100119, 2100125
Document codes
0500157, 0500158, 0500159, 0500160, 0500161
Document codes
1700107
Document codes
1900108
Document codes
2000109
Document codes
1700110
Document codes
1900111
Document codes
2000112
Document codes
2100113
Document codes
2100114
Document codes
1900115
Document codes
2000116
Document codes
1700117
Document codes
2100118
Document codes
2100119
Document codes
2100125
Document codes
0500157
Document codes
0500158
Document codes
0500159
Document codes
0500160
Document codes
0500161
Document codes
0800000
Document codes
0700000
Document codes
0600000
Document codes
1200178
Document codes
1200179
Document codes
1200180
Document codes
1200181
Document codes
1200178, 1200179, 1200180, 1200181, 1200182
Document codes
1200182
Document codes
1500000
Document codes
1400000
Document codes
1300000
Document codes
2500000
Document codes
2600000
Document codes
2700000
Document codes
3200184, 3200185, 3200186, 3200187, 3200188
Document codes
3200184
Document codes
3200185
Document codes
3200186
Document codes
3200187
Document codes
3200188

Need to change your existing policy?

Making changes to your policy

It is very important that you tell us of any changes to your, or any other policyholders', details or circumstances to help ensure you are covered in the event of a claim.

It's important to get in touch and tell us if your circumstances have changed, if you are moving home, or if you need to update any other details. This helps to ensure you're covered in the event of a claim on your policy.

Some examples of changes you must tell us about are as follows:

  • Moving home
  • Alterations, refurbishments and extensions
  • Increases in the value of jewellery
  • Adding to your contents

If you need to update your home insurance policy or edit your personal details, simply log in whenever you like and make the changes in the 'Your Insurance Account' section.

Changes completed online will not incur an administration charge. For details on the changes you can do online visit our FAQs.

If you require to make any changes to your policy which are not possible online or you wish to complete any change over the phone, you will need to contact us and charges will apply.

If you haven't registered for 'Your Insurance Account' it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

We're more than happy to help so if you want to talk to our UK-based staff visit the contact us page.

Renewing your policy

Renewals

We will send you details of your insurance renewal invitation approximately 21 days before your policy comes to an end. This will contain details of your renewal price, any changes to the terms and conditions and whether you need to contact us to complete your renewal.

Policy renews automatically

If your policy renews automatically you don't need to do anything. We will automatically renew your policy and any optional extras you have previously selected. If you do not want to renew your policy or any of your details have changed we need you to contact us before your renewal date.

If we do not hear from you we will automatically renew your policy and take payment from the card / account details most recently provided. If you are not the card or account holder you must ensure that the card / account holder has agreed to make the renewal payment and they are aware of any changes to the amount.

If your policy does not renew automatically

If your policy does not renew automatically you can accept your renewal by simply logging in to Your Insurance Account before your renewal date. If any of your details have changed we need you to contact us before your renewal date.

If you haven't registered for Your Insurance Account it's quick to do just click the Register button and follow the simple steps. Make sure you have your policy number to hand.

If you do not want to renew your policy with us you do not need to contact us. Your policy will end on your renewal date and we will send you confirmation when your policy has ended.

Discover Your Community

You may find your query has already been solved in Your Community, a place to search for answers and find support, as well as ask questions and share knowledge with other customers.

Important information

Policy documents

The Policy Booklet and Key Policy Information Booklet outline the benefits, limitations and exclusions that will apply to your cover.

If you are an existing Value, Standard or Finest Home Insurance customer, please use the code found in your renewal invite to download copies of your policy booklet.

Key product information

Tesco Bank Home Insurance is arranged and administered by Tesco Bank and is underwritten by a select range of insurers:

  • Tesco Underwriting Ltd
  • AXA Insurance UK plc
  • Towergate Underwriting Group Ltd
  • Royal & Sun Alliance Insurance plc
  • Legal & General Insurance Ltd

Home Emergency cover is underwritten by Interpartner Assistance SA.

Family Legal Guard is underwritten by Ageas Insurance Limited for policies starting on or before 30 September 2017 and by AmTrust Europe Limited for policies starting on or after 1 October 2017.