Ways to bank

You can manage your Tesco Bank accounts in whatever way suits you best. You can use our Mobile App, Online Banking or you can give us a call. Discover the ways you can access your money.

So what are you waiting for?

All you need to get started for both online and mobile banking are your personal and account details.

Apple Pay

Turn your mobile into a wallet with your Tesco Bank Credit Card.

Tesco Pay+

When you pay with the Tesco Pay+ app, you’ll collect your Tesco Clubcard points automatically, all with a simple scan of your phone.

Cash machines

Do more than just take out money at a Tesco ATM – you can also get a free balance enquiry, top up a mobile or make a donation to charity.

Depositing or withdrawing money in store

Got some extra cash you want to put in your savings or current accounts? You can deposit and withdraw in certain Tesco stores.

Important information

ONLINE BANKING TERMS AND CONDITIONS

When we make updates and improvements to our Online Banking service, we'll update our Online Banking Terms and Conditions to reflect the changes we make and we'll let you know more information about these here.

Latest update – 25 May 2018

Terms and conditions have been updated to support changes to the 'Can I access to Mobile Banking App from any device?' section ahead of new feature developments in our app, which enable you to directly register with our Mobile App without needing to register for Online Banking beforehand.

This update comes into effect from 25 May 2018. If you launch our mobile banking app on or after the 25 May, you’ll be asked to agree to these new terms before you can continue to use our Mobile App.

Download our mobile banking app at the following links:

For more information, you can download the latest version of our Online Banking Terms and Conditions.

Online Banking Privacy Notice

About your information and data protection

By using the Online Banking or our Mobile Banking App you are giving your consent to us using your information in the ways described below and the ways explained in your product terms and conditions.

The details below tell you how we will use the information you provide to us by using our Tesco Bank Online Banking (which includes our Mobile Banking App). This should be read with the ‘About your information and Data Protection’ section of your product terms and conditions which gives you more details.

Tesco Personal Finance plc, trading as Tesco Bank, is the Data Controller and is part of the Tesco Group.

What sort of information do you hold about me and how do you collect it?

The information that we may collect and store will include any information you enter and submit on this website, including your name, address, email addresses and any banking details or transactions.

We might also collect your IP address and other unique information to identify the device you are accessing Online Banking from. This will be used for analysis purposes to help us understand how you use our website and the Mobile Banking App and to help us improve our service. We might also collect information from your device and Wi-Fi connection to assist us in making sure the Mobile Banking App is safe to use on your device and in detecting and preventing fraud (such as mobile number, IMEI number, application and device logs including malware presence, root or jailbreak status and location). It will not be used to personally identify you, unless we suspect fraud.

  • If you use the ATM Finder service you will need to enable location services. By enabling location services you allow us to collect information which is then used in our assessments of whether a transaction is unusual and may be fraudulent. This is done for your security.
  • We also collect some location information for analysis purposes, to help us improve our service. If you do not wish us to collect and use your geolocation data in this way, you should turn off location services for the Mobile Banking App on your device.
  • If you choose not to allow the Mobile Banking App to access location services we won’t capture your location data. You’ll be able to use the Mobile Banking App as normal apart from the ATM finder. You can control access to location services at any time through your phone settings.

What do you do with my information?

Your information will be used to process and provide any service that you request of us. The security information you set up will be used to help prevent unauthorised or fraudulent use of your Online Banking or Mobile Banking App.

We may use your contact details (mobile phone or postal address) when we set up or register your security details to confirm your identity. We may transfer and store your information outside the European Economic Area, but we will ensure that appropriate security measures are taken.

Cookies and security tokens

If you use our Online Banking or Mobile Banking App, we’ll use a small file (security token), which is similar to a cookie to identify your device you’ve asked us to recognise. This is a method of identifying trusted devices and we’ll never use the security token to track your usage on the internet. The security token will only be used when you login to Online Banking or use the Mobile Banking App

Cookies are small text files placed on your device and are commonly used on the Internet. We use two types of cookie:

  • Session cookies – these are temporary and are deleted as soon as you close your browser.
  • Persistent cookies – these are stored on your device until they expire or you remove them. We do not use cookies to track your use of the internet after you’ve left Online Banking or our Mobile Banking App, nor do we store any personal information in them that others could read and understand.