Accessibility

We improve our accessibility standards as often as possible to ensure our services are easy to use for everyone.

Our Website

To make sure everyone visiting our site can actually use it, we follow the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on. Our site is also compatible with assistive technology such as screen readers and screen magnifiers and we're continually improving the quality of these experiences online.

Making web pages accessible with your browser

Some options, such as using the keyboard to zoom in or out on a web page, are common to all browsers. Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.

Alternatively, if you are using an Apple computer, press COMMAND + PLUS SIGN (+) to zoom in, or COMMAND + HYPHEN (-) to zoom out.

  • Read about all the accessibility features in the latest version of Internet Explorer.
  • Read about all the accessibility features, and the accessibility extensions available for, the latest version of Firefox.
  • Read about all the accessibility extensions for the latest version of Chrome.
  • Read about all the accessibility features in the latest version of Safari.

Skipping content

If you're using screen-reading software, you may wish to skip the menus once you've got to know the website well. However, we've built options in to each page to allow you to go to either page content or menus.

Our Mobile App

The Tesco Bank Mobile App is committed to providing an app experience that is accessible to the widest possible audience. Our Mobile App follows the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on.

We’re continually working to improve the accessibility of our Mobile App, using both the native accessibility features found in both iOS and Android operating systems and our targeted device type, as well as in our own design standards.

Other Accessible Services

Our Cash machines

We’re continually improving the accessibility of our Tesco Bank cash machines so that they are clear and easy for everyone to use. All of our ATM machines have the following features:

  • Audible prompts after key depression
  • Raised dot on the number 5 on the keypad
  • Coloured and raised shapes on the Cancel, Clear and Enter keys
  • A depression in the centre of the keys to make them easy to press

Correspondence

For customers with visual impairments we can provide statements and general correspondence produced in Braille, large print or on audiotape upon request.

Contacting us using Textphone or Typetalk

We have Textphone or Typetalk numbers available for each of our products. You can find these numbers by visiting the relevant product contact page.